LOS ANGELES SENTINEL — The NTSB issued its official report on the Jan. 26, 2020, crash in Calabasas on Tuesday, along with its recommendations to avoid such crashes in the future. But Sumwalt also said “bad things can happen to good organizations,” and said the company’s overall record didn’t raise any flags. “They have voluntarily canceled flights due to (bad) weather, and that’s what we want them to do,” he said. A representative for Island Express said the company would not have any comment on Tuesday’s report. The NTSB found the crash was caused when pilot Ara Zobayan became disoriented in heavy fog that left him unable to discern up from down, causing him to slam the copter in a hillside.